Originally published March 12, 2026
John Forro shares practical strategies for service writers and shop teams to promote EV service capabilities.
Autel Academy Technical Trainer John Forro discusses one of the biggest challenges shops face as they begin servicing electric vehicles: educating customers about EV maintenance and service needs.
He explains how EVs differ from traditional vehicles in areas such as tire wear, suspension stress and battery monitoring, and why shops must communicate those differences clearly to build customer trust.
Forro also shares practical strategies for service writers and shop teams to promote EV service capabilities. He outlines how diagnostic tools, reporting features and charging equipment can help shops track battery health, document service history and position themselves as trusted EV service providers.
