Locked Out of a Module or Vehicle?
It Might Be An OEM Security Gateway
What is an OEM
Security Gateway?
OEM Security Gateways act as firewalls, preventing unauthorized access to critical vehicle systems—and in some cases, the entire vehicle—while blocking aftermarket scan tools from performing many diagnostic and service functions.
What Vehicles Have a
Security Gateway?
Automakers with security gateways installed include Stellantis (Dodge, Chrysler, Ram, Alfa Romeo, FIAT, and Maserati), Nissan and Infinity, Mercedes-Benz, and Volkswagen and Audi.
How Do I Unlock A Security Gateway?
All North American Autel tablets with active subscriptions support security gateway access. Stellantis brands, Nissan and Infinity, and Mercedes-Benz require an AutoAuth account linked to an Autel tablet. Volkswagen and Audi require the purchase of Access Tokens.
Who is AutoAuth?
Authentication Authority (AutoAuth) is a third-party service that gives technicians the ability to use their aftermarket diagnostic tools, including Autel, to perform secured functions on effected vehicles through the OBD port that would otherwise be locked by the Auto OEM.
Unlock Your Tablet’s Full Potential
Chrysler, Dodge, Jeep, Ram, Fiat, Maserati, & Alfa Romeo model years 2017 & newer
Register Your Shop & Autel Tablet With 
Autel tablets have been certified via Auto Authentication Authority (AutoAuth) for security gateway access on Stellantis, Nissan, and Mercedes-Benz vehicles. This third-party trust service operates between automakers and independent toolmakers such as Autel to enable its user technicians to access the SGW and perform protected actions.
To enable our users to realize the full potential of our tools' diagnostic and servicing capabilities, Autel has implemented two gateway access strategies. For Stellantis, Nissan, and Mercedes-Benz vehicles, users must register their shop and Autel tablet with Auto Authentication Authority (AutoAuth).
Autel users need to register their shop and their Autel tools with AutoAuth. AutoAuth charges an annual fee of $50 per vehicle brand. Multi-tool/technician subscription pricing is available.
Registering Your Autel Tablet With 
ALL USERS (SHOP OWNER, TECHNICIANS, AND INDEPENDENT TECHS) NEED TO CREATE AN ACCOUNT WITH AUTOAUTH
NOTE: An active Autel TCP Software Subscription on your tool is required to unlock all security gateway modules.
- Create an AutoAuth account by registering at AutoAuth.com
- Complete profile and confirm email address
FOR SHOP OWNERS/INDEPENDENT TECHNICIANS:
- Login with your account
- Choose the right AutoAuth plan for you:
Standard: $50 a year/per shop/per vehicle brand
- Includes up to 5 users and up to 5 tools
Plus: $200 a year for one vehicle brand (addt’l brand $50)
- Includes up to 14 users and up to 15 tools
- Add’l users $20/user/year
- Max users and tools: 200
Enterprise: Unlimited tools and users. Contact AutoAuth for pricing.
FOR TECHNICIANS:
- Login to your AutoAuth account
- If you are an employee of a Service Center that is already registered in the AutoAuth system, inform your owner/manager of your user account username (found on the User Profile page). With your username, your owner/manager can invite you to join the registered Service Center. Once you are invited you will see a link on this page to join the Service Center.
ADD TOOLS TO ACCOUNT:
- Click Manage Tools (on left hand side of page)
- Click the “+ add tool” button
- Select Autel from the manufacturer field
- Select the Autel Tablet Model you are using
- Enter the serial number for your tool (the serial number is printed typically on a white label) on the back of your Autel tablet or locate the serial number by powering on your tablet, tapping Settings and selecting About. The tablet model and serial number display on this screen.
- Click the “+ add tool” button. You will now see the tool in your list.
ADD USERS TO ACCOUNT:
- Click Manage Users
- Click the “+ add users” button
- Enter the username of the technician you want to add to the shop.
- Click the “Search for User” button and await the results.
- Click the “SEND REQUEST TO USER” button
- The selected user will receive an email to join the shop
- After logging in, the user can accept or reject the invitation
Note that searching is performed by username, not by first or last name.
Do you see a match for the username, first name, and last name? If so:
Sentra 2020 & newer, Rogue 2021, 2022, & 2023, Pathfinder, & Infiniti QX60 2022 & 2023.
Read & clear codes only: Rogue, Ariya, Kicks, and infiniti QX60, QX80 2024 & 2025.
Register Your Shop & Autel Tablet With
Autel tablets have been certified via Auto Authentication Authority (AutoAuth) for security gateway access on Stellantis, Nissan, and Mercedes-Benz vehicles. This third-party trust service operates between automakers and independent toolmakers such as Autel to enable its user technicians to access the SGW and perform protected actions.
To enable our users to realize the full potential of our tools' diagnostic and servicing capabilities, Autel has implemented two gateway access strategies. For Stellantis, Nissan, and Mercedes-Benz vehicles, users must register their shop and Autel tablet with Auto Authentication Authority (AutoAuth).
Autel users need to register their shop and their Autel tools with AutoAuth. AutoAuth charges an annual fee of $50 per vehicle brand. Multi-tool/technician subscription pricing is available.
Registering Your Autel Tablet With
ALL USERS (SHOP OWNER, TECHNICIANS, AND INDEPENDENT TECHS) NEED TO CREATE AN ACCOUNT WITH AUTOAUTH
NOTE: An active Autel TCP Software Subscription on your tool is required to unlock all security gateway modules.
- Create an AutoAuth account by registering at AutoAuth.com
- Complete profile and confirm email address
FOR SHOP OWNERS/INDEPENDENT TECHNICIANS:
- Login with your account
- Choose the right AutoAuth plan for you:
Standard: $50 a year/per shop/per vehicle brand
- Includes up to 5 users and up to 5 tools
Plus: $200 a year for one vehicle brand (addt’l brand $50)
- Includes up to 14 users and up to 15 tools
- Add’l users $20/user/year
- Max users and tools: 200
Enterprise: Unlimited tools and users. Contact AutoAuth for pricing.
FOR TECHNICIANS:
- Login to your AutoAuth account
- If you are an employee of a Service Center that is already registered in the AutoAuth system, inform your owner/manager of your user account username (found on the User Profile page). With your username, your owner/manager can invite you to join the registered Service Center. Once you are invited you will see a link on this page to join the Service Center.
ADD TOOLS TO ACCOUNT:
- Click Manage Tools (on left hand side of page)
- Click the “+ add tool” button
- Select Autel from the manufacturer field
- Select the Autel Tablet Model you are using
- Enter the serial number for your tool (the serial number is printed typically on a white label) on the back of your Autel tablet or locate the serial number by powering on your tablet, tapping Settings and selecting About. The tablet model and serial number display on this screen.
- Click the “+ add tool” button. You will now see the tool in your list.
ADD USERS TO ACCOUNT:
- Click Manage Users
- Click the “+ add users” button
- Enter the username of the technician you want to add to the shop.
- Click the “Search for User” button and await the results.
- Click the “SEND REQUEST TO USER” button
- The selected user will receive an email to join the shop
- After logging in, the user can accept or reject the invitation
Note that searching is performed by username, not by first or last name.
Do you see a match for the username, first name, and last name? If so:
CLE (236), GLC (254), EQE (294), EQE (295), EQS (296), S (223), C (206)
Register Your Shop & Autel Tablet With
Autel tablets have been certified via Auto Authentication Authority (AutoAuth) for security gateway access on Stellantis, Nissan, and Mercedes-Benz vehicles. This third-party trust service operates between automakers and independent toolmakers such as Autel to enable its user technicians to access the SGW and perform protected actions.
To enable our users to realize the full potential of our tools' diagnostic and servicing capabilities, Autel has implemented two gateway access strategies. For Stellantis, Nissan, and Mercedes-Benz vehicles, users must register their shop and Autel tablet with Auto Authentication Authority (AutoAuth).
Autel users need to register their shop and their Autel tools with AutoAuth. AutoAuth charges an annual fee of $50 per vehicle brand. Multi-tool/technician subscription pricing is available.
Registering Your Autel Tablet With
ALL USERS (SHOP OWNER, TECHNICIANS, AND INDEPENDENT TECHS) NEED TO CREATE AN ACCOUNT WITH AUTOAUTH
NOTE: An active Autel TCP Software Subscription on your tool is required to unlock all security gateway modules.
- Create an AutoAuth account by registering at AutoAuth.com
- Complete profile and confirm email address
FOR SHOP OWNERS/INDEPENDENT TECHNICIANS:
- Login with your account
- Choose the right AutoAuth plan for you:
Standard: $50 a year/per shop/per vehicle brand
- Includes up to 5 users and up to 5 tools
Plus: $200 a year for one vehicle brand (addt’l brand $50)
- Includes up to 14 users and up to 15 tools
- Add’l users $20/user/year
- Max users and tools: 200
Enterprise: Unlimited tools and users. Contact AutoAuth for pricing.
FOR TECHNICIANS:
- Login to your AutoAuth account
- If you are an employee of a Service Center that is already registered in the AutoAuth system, inform your owner/manager of your user account username (found on the User Profile page). With your username, your owner/manager can invite you to join the registered Service Center. Once you are invited you will see a link on this page to join the Service Center.
ADD TOOLS TO ACCOUNT:
- Click Manage Tools (on left hand side of page)
- Click the “+ add tool” button
- Select Autel from the manufacturer field
- Select the Autel Tablet Model you are using
- Enter the serial number for your tool (the serial number is printed typically on a white label) on the back of your Autel tablet or locate the serial number by powering on your tablet, tapping Settings and selecting About. The tablet model and serial number display on this screen.
- Click the “+ add tool” button. You will now see the tool in your list.
ADD USERS TO ACCOUNT:
- Click Manage Users
- Click the “+ add users” button
- Enter the username of the technician you want to add to the shop.
- Click the “Search for User” button and await the results.
- Click the “SEND REQUEST TO USER” button
- The selected user will receive an email to join the shop
- After logging in, the user can accept or reject the invitation
Note that searching is performed by username, not by first or last name.
Do you see a match for the username, first name, and last name? If so:
Volkswagen Models 2018 & newer including ID.4 (2021 & newer), Atlas (2024 & newer), Golf GTI, and Golf R (2022 & newer)
Audi models 2018 & newer including A3 (2020 & newer), Q4 E-Tron (2021 & newer), and Q5 E-Tron (2022 & newer)
Access Volkswagen and Audi Security Gateway Access on Your Autel Tablet
Autel is proud to be one of North America's first aftermarket diagnostic tool makers to offer access to the security gateway module on Volkswagen and Audi vehicles. Starting with 2018 models, the Volkswagen/Audi Group integrated its version of the security gateway, Schutz Fahrzeug Diagnose (SFD), translated as Vehicle Diagnostic Protection on its vehicles.
How to access the security gateway on SFD-equipped Volkswagen or Audi vehicles on your tablet
Purchase Access: one-VIN 24 hour or one-year with unlimited VINs access for $120
Link Autel Tablet To Your Registered Email Address via Google Authenticator
STEP 1: Link Your Tablet to Your Email Address: Two-Factor Authentication using Google Authenticator
STEP 2: Tap LINK
STEP 3: Ensure the email address displayed is accessible from your cell phone. Tap SEND
OR: Tap Change Email to Access User Profile and Enter Your Email Address
Access Email on Your Cell Phone
STEP 4:
Copy 16-digit key in email message
STEP 5:
Download Google Authenticator App
STEP 6:
- Add Account
- Name Account
- Input 16-digital key
- Select Time Based
- Tap Add
STEP 7:
Get 6-digit code
Complete Setup on Tablet
STEP 8: Tap Security Access Login
STEP 9: Tap Authentication
STEP 10: Enter 6-digit Code from Google Authenticator
Authentication Successful
Purchase One-Time or One -Year Access
Credit Card and PayPal Accepted