Knowledge Base
I failed to purchase the software/update, but I received the message “The product has been moved”
Please contact tech support and provide a screenshot of the message received.
Why am I receiving an “Install Failed” error when attempting to download software?
Android: Long hold the app icon, go to app info > storage > Clear cache and try the download again iOS: Go to Me > Settings > Clear Cache and try the download again
Why am I unable to use Paypal or Apple Pay to purchase software/updates directly?
Please contact the dealer you purchased the device from to purchase software/updates directly.
How can I transfer my software if I purchase a new AP200/HT200 code reader after my previous one was damaged/stolen?
If you need to transfer your software, please contact tech support and provide the following: Old and New serial number Reason of software transfer
What information should I provide if an error occurs on the AP200/HT200 code reader?
Serial number of the device Your phone details (brand, model, software version, etc) Screenshots or video of the error on the device
Why am I receiving an “Acquire Failed” error when I try to log in?
Check if you are able to see "Log in Later" at the bottom right corner of the login screen. If not, please make sure to download MaxiAP200 to your AP200.
Why am I receiving the error message “The vehicle does not support current language”?
Please contact tech support and provide your serial number to change the sales contract to all languages .
When should I upload data logs via MaxiTools?
Logs are collected via MaxiTools when the errors which are most likely related to system program issues occurred. Generally these errors occurred before we get access to internal diagnostic function menu or before we started to diagnose the vehicle. For example, when...
Why am I receiving an error message after factory resetting my device?
Generally this issue occurs after a factory reset attempt on a device that is out of subscription. Go to ES File Explorer > SD Card > Scan > apk_back Reinstall MaxiDas.apk If the apk_back folder is not found on the SD card, please upload the data log via MaxiTools...
Why is my device stuck on the startup screen?
If the device has a valid subscription, flash the device with program which will delete all data; If the device is out of subscription, flash the device with program which will not delete all data first; If the device is still stuck, the risk of using flash program...
Why has the MaxiSYS program stopped?
Please check if your device is in black list. If not, please upload logs via MaxiTools for further details.
What should I do if the update list doesn’t load?
Check to see if there is a network issue. Check if Autel's server Ips are blocked by your internet provider. Try to connect the device to another wifi connection or your phone's hot spot.
What if the Update list is loaded up?
Please go to System Settings-Storage, check if internal space is enough; Please go to System Settings--About tablet, check if MaxiUI version is too low; If MaxiUI version is too low, you can use OSupdate apk. file (contact support for this file) to update the system...
What should I do if I see an “Authorization” error?
A) Error Message "Software is not authorized!" Issue: Whichever software is tapped, you will see this pop-up window with the error message. Solution: Go to ES File Explorer--Scan folder, check if there is file “authorization.txt”; Go to ES File...
What should I do if the subscription on my device runs out?
Send us a screenshot of the error message you received What were you doing on the device prior to the error message popping up ? Upload the corresponding data logs via Maxi Tools in this way: Reproduce this issue on your device; After the same error occurred, go...
What if the device is still in active subscription?
Connect the device to wifi, click on Authorization button to finish authorization; Or Uninstall software or erase SD card, then download software again to have the issues resolved.
How can I collect and upload data logs using the AP200/HT200?
You should click the icon (shown in red box at the bottom) to start the log collecting process You will see the icon light up after clicked - If the problem occurred during the diagnostic process, you should click the icon again to end the log collecting process, and...
On my tablet tool, what should I do if I receive a “Network Busy” error when attempting to upload data logs?
After a log is collected, a log file will be automatically created and stored in your device; You can go to ES File Explorer > Scan > Data logging to find out the corresponding vehicle folder; You will see log files (generally zip file named by date) that you can...
What should I do when I’m having software issues on my MX/MK, DS808 or MaxiSys tool?
Generally data logs should be collected if you encounter software issues during the diagnostic process below: When you are accessing a specific system/all system - Reading DTCs, clearing DTCs Reading or decoding VIN, reading live data Performing active tests,...
What precautions should I take when I encounter a software issue?
Describe the problems/errors you are encountering in detail Upload the corresponding data logs (Data log upload instruction: https://youtu.be/kkdSFht6rh4) Make sure the data logs collected are valid and complete (a valid and complete data log starts from when you...
What steps should I take if I encounter a failure to perform a specific function?
Check if all pre-conditions are fully satisfied Record the diagnostic process in video and send to tech support; Advise the make, model, year and VIN of the vehicle; Send the screenshot of About page of your device; Advise the specific function you were...
Why did I receive a “Linking Error” message when using the OBDII software?
Check if the vehicle being tested is OBDII compliant (EOBD or JOBD is not supported) Vehicles adopted the OBDII system at different times and in different regions around the world: Europe: Adopted OBDII system since 2006 U.S.A: Adopted OBDII system since 1996...
Why am I receiving a communication failure with all modules?
Check if the OBDII cable is working. change to another cable to confirm Check if the OBDII function is communicating properly Check if there are any issues with the vehicle itself Check if any other vehicle has the same issue; If all vehicles are not communicating,...
Why am I receiving a communication error on a specific module when other modules are communicating well?
Check if there are any problems, especially connection issues, in this module Check if there are any related issues/error codes in any other modules; If yes, fix those related errors first If you are still receiving an error, please record a video of your diagnostic...
What is TPMS?
The TPMS (Tire Pressure Monitoring System) is designed to measure air pressure and alert the driver when the pressure in one or more of the tires is below 25% of the manufacturer’s recommended pressure. There are two types of systems, direct and indirect. The far more...
How do you distinguish indirect TPMS from direct TPMS?
Direct TPMS uses direct tire pressure sensors on each wheel to measure tire pressure while indirect TPMS does not use sensors. Indirect TPMS frequently use the anti-lock brake system (ABS) speed sensors to calculate pressure.
How to ensure the vehicle has direct TPMS sensors?
Consult your Autel tool. Select the vehicle Make, Model and Year. The tool will note if the vehicle’s tire pressure monitoring system is an Indirect (no TPMS sensors) system. Direct TPMS sensors are fitted with either rubber or metal valve stems.
What do I benefit from direct TPMS?
Compared to the Indirect system, Direct TPMS provides a more accurate and immediate pressure, temperature and battery status.
What does the TPMS dashboard light/warning indicate?
A TPMS warning light might display if: 1. The tire pressure on one or more tires is too high or too low. A variation of 25% from the recommended air pressure will cause a malfunction light. 2. One or more of the TPMS sensors may be broken or sensor batteries may be...
What types of vehicles can Autel sensors be used on?
Autel sensors are designed to be used on passenger vehicles, pickups and light commercial vehicles. At this time, MX-Sensors are not compatible with heavy-duty trucks.
What types of TPMS sensors can be replaced by Autel sensors?
Autel MX-Sensors can replace direct TPMS sensors fitted on wheels, including original equipment (OE) and programmable universal sensors. Our MX-Sensors can be programmed to replaced 98 percent of the sensors on vehicles today.
Why does my workshop need a TPMS tool?
Simply put, if your shop doesn’t do TPMS servicing, you are missing out on a significant revenue stream. Since 2007 all passenger vehicles in the United States have been required to have TPMS systems. Some higher-end vehicles adopted TPMS much earlier, Porsche, for...
Are Autel’s TPMS tools compatible with all direct TPMS sensor frequencies? Are MX-Sensors available in 433/315 MHZ?
All Autel’s TPMS tools can activate and read information from all current TPMS sensor frequencies: 315MHz, 433MHz and 434MHz TPMS sensors. If the sensor on the vehicle is labeled as 434 MHz, select the 433MHz listing on the TPMS tool. Autel’s 1-Sensor can be...
What is activation? How to activate a TPMS sensor?
Activating a sensor forces it to transmit tire pressure and temperature and sensor ID and battery status to the vehicle. Autel’s TPMS tools can activate sensors and display tire and sensor information. OEM sensors can be activated by 1. An Autel TPMS tool; or often...
How many types of TPMS relearns are there and what are they?
There are three basic TPMS sensor relearn methods. Auto Relearn Driving the vehicle is required to relearn new sensor IDs, but the vehicle manufacturer may require additional reset steps be taken prior to driving the vehicle. Autel’s TPMS tools display...
What does it mean to Relearn a TPMS Sensor? When Does it Need to be Done? And How Do I Do It?
Each wheel’s TPMS sensor has a unique ID. That sensor ID and associated wheel is registered in the vehicle’s TPMS module. When a sensor is replaced or when the tires are rotated, the new sensor ID or the new sensor ID for that wheel location on the vehicle, needs to...
What is the difference between high-line and low-line TPMS?
High Line: vehicles with high line systems display the location of the specific under-inflated tire as well as the tire pressure for all tires. Low Line: vehicles with low line systems will not indicate the location of the under-inflated wheel tire, and usually only...
How can I locate and solve TPMS issues?
To locate and solve TPMS issues, you need to complete the following steps: 1. Use an Autel tool to activate sensors, read accompanying tire and sensor information and scan for trouble codes 2. Depending on the detected TPMS code, repair or replace the damaged part/s....
Why does “NA” display after I activate sensors?
The tool may display “NA” for certain sensor and tire parameters after the sensors have been activated, for example: Temp (Temperature) displays “NA”, and/or BAT (Battery) displays “NA”, and/or Mode displays “NA”. The ability to display information for these...
What does it mean when programming an MX-Sensor for my vehicle, the tool displays a “multi-sensor” error message?
A "multi-sensor" error means there is one or more sensors too close to the one you are attempting to program. Unless you have selected the Multi-Sensor programming method and are programming multiple sensors at one time, only one sensor should be close to the Autel...
What does that mean when I have activated the sensor successfully but the tool displays that the sensor is in “Ship” mode?
Some manufacturers ship their TPMS sensors in Ship Mode. 1. Autel sensors have no Ship mode. Program the MX-Sensor for the vehicle, install, activate and relearn. 2. Siemens OE sensor may display “Ship” mode when activated. To enable this sensor, tap the Tool Kit on...
What are some facts about tire pressure?
1. The tire pressure will vary with temperature by about 1 PSI (0.07 bar) for every 12°F (7°C). This means that when the outside temperature decreases, the tire pressure will decrease. Tire pressure should always be set based on cold inflation tire pressure. 2. A tire...
What’s the tire pressure placard and where is it located?
The tire pressure placard is usually located on the door jamb of the vehicle’s driver side door. The placard lists the manufacturer’s recommended tire size and air pressure for the vehicle.
Why and when would a technician want to alter the tire pressure threshold value?
A technician might have to reset the threshold value if the value had been accidently altered or if new tires with lower recommended air pressure than the previous tires have been installed. Failure to set to the new threshold value to the vehicle’s TPMS module will...
How do I use Autel TPMS tools to change the tire pressure placard value?
1. The TS608, TS508 and TS601 can reset tire pressure threshold. However, the ability to perform this function is dependent on the vehicle. Not all vehicles support this function. 2. Brief instructions follow to perform threshold change with each TPMS tools TS508:...
Why does the vehicle coverage chart on the website list that the tool is compatible with my vehicle, but I don’t see it on the tool?
Ensure that your tool has the latest software. If you are unsure how to update your tool, visit the software downloads page.
Why can’t I establish communication between my TS601 tool and vehicle via the OBD port?
If the vehicle uses an Indirect Tire Pressure Monitoring System, the TS601 will not be able to communicate with the vehicle via the OBD port. If available, use one of Autel’s fully bi-directional diagnostic tool such as the MS906 or MS906TS to auto scan the vehicle...
Why doesn’t the Autel tool read tire pressure information on my vehicle?
Ensure that your vehicle employs a direct system with sensors to monitor tire pressure. If you are unable to verify if your vehicle uses a direct or indirect system, dismount tire, squeeze or separate its outer tube to see if a sensor is attached to the valve stem....
Why can I activate the sensors but cannot relearn the sensors to the vehicle?
1. Autel’s TPMS tools display manufacturer vehicle relearn instructions. They must be followed exactly for the sensors to be relearned correctly to that vehicle. 2. Hyundai and Kia vehicles can use either high line or low line TPMS systems. Ensure you have selected...
Why can’t I activate the TPMS sensors?
Ensure your tool has the latest software. Ensure that the vehicle uses Direct TPMS. Make sure you have selected the right model year If more than one frequency type is listed for the vehicle, try both listings. The sensor may be damaged or its battery dead. In either...
Why can’t I relearn or activate a sensor when choosing the closest vehicle model year available when the vehicles model year is not listed on the tool?
Solution: If your vehicle model is not supported on your Autel tool, please contact support for a suitable vehicle model year, if available.
Why am I getting a “Not Supported” or “Failed to Establish Communication” warning message?
Contact Autel Technical Support.
Which frequency should I use when the vehicles model year has options for both 315MHz and 433MHz?
Solution: Some vehicle manufacturers use both 315MHz and 433/434MHz sensors in the same model year. For example, Audi used either 315MHz or 433MHz frequency sensors on their 2005 and 2007 model year A6 vehicles. Select one frequency and attempt to activate. If the...
Why does the vehicle’s TPMS light indicate low pressure for the wrong tire after rotating the tires?
Solution: The sensors have to be relearned to the vehicle. After the tire rotation, the registered IDs and their corresponding location do not match what is registered to the vehicle’s ECU.
Why is the TPMS light on after I programmed the MX-Sensors via manual input after driving?
Solution: Ensure that the original sensor ID was correctly inputted.
Why does the TPMS light come on after relearning the sensor IDs, via the OBD relearn process, and after driving the vehicle for the time and at the speed advised in the relearn procedure?
Solution: Activate the sensors and ensure they are functioning and can be read.
Why does my tool display a “duplicated sensor ID” warning message when I cannot complete the relearn procedure and the TPMS malfunction light remains lit?
The same sensor might have been activated twice and therefore the tool is displaying duplicate IDs. When activating sensors, follow the procedure displayed on the screen and activate each sensor at the wheel in the order prompted by the display. Each Sensor on each...
Why does the TPMS light display “low pressure” days after I activated the sensors?
Problem description 1: Sensors are properly mounted and have been successfully relearned to the vehicle. The TPMS light displays a few days later indicating “low pressure”. I activated the sensors and the tires read low pressure. Solution: Please double check the...
Why does the vehicle’s TPMS light display the messages “please check tire pressure” and “low-pressure condition”?
1. Ensure the tires’ air pressure is consistent with the vehicle manufacturers recommended pressure. The vehicle tire placard, located on the door jamb of the driver door, will list the recommended air pressure. Check the tires for wear and leakage. It is best to...
Why was I unsuccessful in relearning IDs. after I performed auto relearn and drove the vehicle?
Drive the vehicle consistently at the speed of between 25 km/h and 100 km/h (15 mph and 62 mph) throughout the Relearn process. Wait at least 15 minutes before starting a second relearn.
Why can’t I complete the sensor relearn process?
Please carefully follow the step-by-step instructions displayed under Relearn Procedure on your Autel tool.
My vehicle had a collision. Now my TPMS light stays on. What do I do?
The vehicle may have a damaged TPMS module or non-functioning sensors or both. Use an Autel TPMS tool to check the sensors and the control module. If sensors fail to activate, the sensors need to be replaced. Program Autel’s MX-Sensors to replace sensors. Follow the...
Why is the TPMS light lit on the dash of my 2005 vehicle?
The tire pressure control module might be faulty. Use an Autel tool with OBDII-connection capability such as the TS508 or TS608 to detect trouble codes within the TPMS module. You may need to repair or replace a part within the system such as a transmitter or receiver.
What is ADAS?
The Advanced Driver Assistance System (ADAS) uses image processing cameras, radar, light detection and ranging and other sensors to monitor vehicle surroundings and detect potentially dangerous situations. Purpose: to increase safety through advanced situational...
What are the applications of ADAS?
ADAS usually includes Traffic Message Channel (TMC), Intelligent Speed Adaptation (ISA), Vehicular Communication Systems and other driver assistant systems. The specific systems are as follows: Vehicle Cab: 1) Lane Departure Warning System 2) Lane Keeping Assist 3)...
When to use ADAS?
Under normal circumstances, after repair in an accident, calibration of the relevant auxiliary systems need to be performed. When disassembling or reinstalling monitoring components such as cameras, radars, and sensors, replacing the vehicle ECU, or the vehicle height...
How do I use MaxiSys ADAS?
Perform the following steps prior to setting-up calibration toolset. ① Park the vehicle on a flat and level surface with its front wheels pointing straight and ensure there are no objects in front of the vehicle. ② The vehicle’s coolants and engine oil should be at...
What is ADAS Front-view Camera？
The front-view camera captures what is in front of the vehicle. It is used in a number of ADAS systems, including Lane Departure Warning (LDW), Lane Keeping Assist (LKA) and Traffic Sign/Signal Recognition (TSR) systems, often in conjunction with other sensors,...
What is ADAS 360°Camera?
The 360° or Surround View Camera System uses multiple camera views to create one 360° top-down (bird’s eye) view surrounding the vehicle. This system is used in both passive (displayed instructions) and active (autonomous) vehicle parking assist systems.
What is ADAS Radar Sensor?
ADAS radar sensors detect fixed and moving objects at different distances around the perimeter of a vehicle. Different Radar types and frequencies are used in various ADAS systems. Ultra short-range radar (USRR) and short-range radar (SRR) provide data for blind-spot...
How can I get the ADAS software?
To get the valuable ADAS calibration software, you can purchase the MaxiSys ADAS tablet or purchase the ADAS calibration software upgrade for your existing MaxiSys tablet.
What are the technology tools of ADAS and where are they in my vehicle?
Cameras, sensors, ultrasound, radar and LIDAR are some of the systems used to capture the driving environment data, including travelling or static vehicles position, pedestrian location, road sign, driving lane and intersection detection, road (curves) and driving...
What if my car is not in a horizontal position?
ADAS calibration procedures should be performed on a level floor. If an alignment lift is used for leveling, the Autel calibration software can provide adjustment information and the calibration frame can be easily raised or lowered to be level with the vehicle.
Which areas does Autel MaxiSys ADAS support?
The MaxiSys ADAS currently supports calibrations for most today’s ADAS-enabled vehicles in the USA, Asian, European markets.
What are the requirements for the calibration shop?
1.Perform calibration procedures indoors without object obstructions 2.No exterior light sources to cast uneven surface shadows 3.Some procedures require bright background light alignments
What are the requirements for the calibration surface?
Park the vehicle on a flat and level surface with its front wheels pointing straight and ensure there is room around the vehicle (generally there should not be objects within three meters or ten feet of the front of the vehicle).
Why is MaxiSys ADAS a comprehensive solution?
Based on the powerful MaxiSys platform, Autel presents the MaxiSys ADAS. The MaxiSys ADAS not only provides the original complete diagnostic functionality but also offers comprehensive and precise ADAS calibration. Combined with the best possible OE-level diagnostic...
Which vehicle actions require ADAS system diagnostics or ADAS sensor calibration?
Sensor Replacement / Accident Repair / Wheel Alignment / Windshield Replacement / Diagnostic Service
What is the easiest way to check the vehicle to confirm which ADAS modules are active?
During the Pre-SCAN procedure, the MaxiSys software will scan all modules in all systems and list on a single screen, then provide visual ADAS icons next to the active ADAS modules. This shows technicians which ADAS systems are active and helps prepare a more detailed...
How do I know if the ADAS recalibration was successful?
The technician can review the post-calibration scan to confirm if the module DTC is cleared. The ADAS module calibration will not complete if the calibration steps were not followed correctly.
What are the different types of ADAS calibrations and are they brand specific?
Depending on vehicle type, either a Stationary or Dynamic calibration procedure is required (in some vehicle types both are required) to calibrate ADAS sensors to vehicle modules. • Stationary calibrations are completed in a shop environment and requires the use of...
What are the shop environment requirements for calibration procedures?
• Flat and level surface with enough room around the vehicle to complete calibration procedures. (generally, there should not be objects within the 15 foot by 30 foot calibration area) • Perform calibration procedures indoors without object obstructions. • No exterior...
What vehicle preparation is required before performing calibration procedures?
• The vehicle coolants and engine oil should be at recommended levels and the gas tank full. • The vehicle should not be carrying any load (passengers or cargo). • Adjust the tire pressure to the recommended value. • Attach the wireless VCI to the vehicle DLC. • Make...
How do I know what patterns and calibration procedures to use?
The Autel MaxiSys ADAS Calibration Application software provides graphic step-by-step instructions that are vehicle model specific to confirm the correct patterns are used during the correct calibration procedures. Your MaxiSys software confirms this information is...
Does the MSADAS tablet provide other scan tool functions than ADAS calibration?
a. Yes, the MSADAS provides all the same diagnostic and maintence services as the MS908SP, including Pre / Post Scanning
Do I need a new scan tool for ADAS calibration, if I already have an existing MS908 / MS908P / MS908S / MS908SP / MS908E?
a. You can purchase an ADAS UPGRADE to add ADAS capabilities to your existing Autel MaxiSys scan tool. b. If you do not have an Autel scan tool, then you should purchase an MSADAS scan tool package for best value.
Can I purchase just the ADAS application upgrade without the calibration frame to complete ADAS calibration procedures?
a. No, the MaxiSys ADAS application requires a code (QR code scan) from the calibration frame to activate the software. For more information, see 'ADAS Frame Banding' on the DOWNLOAD page.
If I want to add individual targets or calibration tools later, are they available for purchase?
a. Yes, the specialty fixtures, existing targets and new vehicle coverage targets are available for individual purchase.
Depending on which vehicle systems I am concerned with, which ADAS calibration kit should I purchase?
a. LDW, LKA, ACC (forward looking only) - You need the LDW kit (ADS-LDWPACKAGE) b. AVM, RCW, RCA (around view / 360 view / rear looking) - You need the Complete Kit (ADS-ADASCOMPLETE) c. Night Vision, Radar (includes Blind Spot etc.) - Also in the Complete Kit...
Do I need someone to assemble and or set up the calibration frame?
a. No, the complete assembly is a simple 20-25 minute process. Graphic instruction and standard screws are included.
Are training options necessary for working on ADAS calibrations?
a. No, The MSADAS software features step by step illustrated instructions for placing the calibration frame and targets. b. If a customer requests general ADAS training, I-CAR, CTI, and AutoTech have ADAS classes utilizing the Autel tool.
What are insurance companies paying for calibrations?
a. Insurance companies are typically paying between $200 and $300 for each ADAS calibration. b. The ADAS application also provides the Pre and Post-SCAN features, which insurance companies pay $100-$150 for.
Other than a clear 30 foot x 15 foot area, what are the other working shop bay requirements to complete ADAS calibrations?
a. No obstructions or 2 post lifts. An alignment bay will work if there is approx. 9 1/2’ between the frame and lift b. Level floor in the bay or the lift being level at 3 foot or lower. c. No “checker board” or other geometric patterns on the walls or floor d. Able...
What are the different types of ADAS calibrations and are they brand specific?
Depending on vehicle type, either a Stationary or Dynamic calibration procedure is required (in some vehicle types both are required) to calibrate ADAS sensors to vehicle modules. • Stationary calibrations are completed in a shop environment and requires the use of...
Can I activate multiple tool ADAS applications from one calibration frame?
a. No, the activation “bonding” is unique to a single ADAS application tool from the Autel ADAS calibration frame. b. You can use an “activated” ADAS application tool with any Autel ADAS calibration frame. For more information, see 'ADAS Frame Banding' on the DOWNLOAD...